You can set up different users in the Zip Merchant Dashboard to suit your business needs. This helps ensure your team members have access to the right information while maintaining strong account security.
How to Add a New User
Log in to your Zip Merchant Dashboard.
Go to Settings>User Management.
In the Create User section, fill in the required details.
Select a user role from the options below.
Once you’ve completed the form, click Save Changes.
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The new user will receive an email invitation with a link to set their password and log in.
If they don’t receive this email within 10 minutes, please ask them to check their spam or junk folder.
User Roles and Permissions
Store User – Can create orders at a branch level.*
Manager – Can create orders and process refunds at a branch level.*
Web Manager – Can review and refund orders made through the web store.*
Marketing User – Can access the Marketing tab only.
Reporting User – Can access the Reporting tab only.
Need to Add an Admin User?
To request an additional Admin User, please email our Merchant Experience Team from your current Admin email address, and our team will assist with the setup.