You can view the status of a customer’s account in the Search Customers tab of your Zip Merchant Dashboard.
Each status shows where the customer is in their Zip application process:
- Registered: The customer is set up and ready to transact using Zip.
- In Progress: The customer has started their application, but hasn’t completed it yet.
- Completed: The customer has submitted their application and is awaiting review by Zip’s assessment team.
- Under review: The customer’s application is being reviewed by Zip’s team.
They’ll receive an email with the outcome within around 10 minutes of submitting their application (during business hours). - Verify: more information is needed.
The customer should have an email with the next steps. They can ask the customer to contact Zip Customer Service for assistance. - Approved: The customer’s application has been approved.
They just need to sign in to their account to complete the setup. - Declined: The customer’s application was unsuccessful.
You can learn more about declined applications here. - Cancelled: The customer’s application has been cancelled.
This could happen for several reasons. If the customer didn’t cancel it themselves, ask them to contact Zip Customer Care for more information.