How do I edit an existing order?

Unfortunately, you can’t edit an existing order once it’s been placed.

However, you can adjust the order amount using one of the options below:

If the original order amount is too low, you can:

• Refund the original order in full and create a new order for the correct amount, or
• Keep the original order and send an additional order for the difference.

If the original order amount is too high, you can process a partial refund once the order is completed.

To do this:

1. Select Search Orders and find the order using the search bar.
2. Click Action>Refund.
3. Enter the refund amount and add a comment (optional).
4. Click Refund Order to finalise the refund.

Important information

Refunds are processed instantly back to the customer’s Zip account.

If you’re unable to access the refund option, contact your manager, director, or head office to confirm your permissions.