You can view the status of any order in the Order Search tab of your Zip Merchant Dashboard.
Each order status provides a quick snapshot of where the transaction is in the process:
Not Started: The customer has been sent the application or order link but hasn’t opened it yet.
In Progress: The customer has started the application or order, but hasn’t completed it.
Under Review: The customer has submitted their application and it’s being reviewed by Zip’s team.
An email will be sent to the customer with the outcome, typically within 10 minutes of submission (during business hours).Contract Pending: The customer has been approved but hasn’t yet accepted their contract.
They’ll need to log in to their application and accept the Terms & Conditions to proceed.Authorised: The order has been approved by Zip and authorised by the customer.
If the goods or services are ready, select the three blue dots on the far right-hand side of the order and click Process Payment to complete the order.Completed: The order has been finalised, and the goods or services have been provided to the customer.
You’ll receive the disbursement for this order on the next business day.Partially Captured: Only a portion of the order amount has been completed.
Refunded: The order has been refunded in full or in part.
Cancelled: The order has been cancelled and will not proceed.
Declined: Zip has declined the customer’s purchase.
In this case, the customer will need to use another payment method.