At Zip, we truly value your feedback — it helps us recognise what we’re doing well and understand where we can improve.
We love hearing when you’ve had a great experience, as it gives us the chance to celebrate our team’s efforts.
If something hasn’t met your expectations, or you’re unhappy with a product or service, please let us know so we can make it right. Our Customer Experience Team will review your feedback and work to resolve any concerns as quickly as possible through our internal process.
How to Contact Us
Zip Complaints Team
Submit a form: Click here
Email: complaints@care.zip.co
Mail:
Complaints Officer
Zip
Level 7, 180 George Street
Sydney NSW 2000
If You’re Not Satisfied With Our Response
If your complaint relates to your Zip account and you’re not satisfied with our final decision, you can contact the Australian Financial Complaints Authority (AFCA) — an independent, free service that helps resolve disputes with financial service providers.
Australian Financial Complaints Authority (AFCA)
📮 GPO Box 3, Melbourne VIC 3001
🌐 www.afca.org.au
📧 info@afca.org.au
☎️ 1800 931 678 (free call)