Zip has dedicated support teams to help both customers and merchants with their enquiries.
Our Customer Experience Team can assist your customers with account, payments, or transactions.
Our Merchant Experience Team can help with your Zip Merchant Dashboard, integrations, or settlements.
Customer Experience Team:
Submit a web form – Click here
Chatting via Zigi – Select the Chat icon in the bottom-right corner of the screen of our website
Calling – (02) 8294 2345 and selecting option 1
Operating hours (AEST/AEDT):
Monday to Friday
• Webform & Email Support: 9:00 am – 6:00 pm
• Phone Support: 10:00 am – 4:00 pm
Saturday & Sunday
• Chat with Zigi, our AI assistant, or submit a web form anytime via our Help Centre.
Merchant Experience Team:
Email: hello@partners.zip.co
Phone: (02) 8294 2212
Operating hours (AEDT):
Monday to Friday: 9:00 am – 5:00 pm