A security pool is a temporary hold on a set amount from your early Zip transactions. This is agreed upon during your merchant onboarding and helps Zip maintain fast and reliable payments for all merchant partners.
The security pool is built from your first transactions processed through Zip. Once the agreed pool amount is reached, payouts for new transactions will continue as normal.
After 12 months from your first Zip transaction, our Accounts team can review your security pool.
If this period has passed, you can email us to request a review of the hold.
Please Note: Any review or release of your security pool will be assessed in line with your Merchant Service Agreement (MSA).