How do I update ownership for a Zip Merchant Account?

If you’ve sold or purchased a business that has a Zip merchant account, you can easily transfer the account to the new owner. Keeping the same account means your order and refund history stays intact — making it simpler for both you and your customers.

If you’re the current business owner:

Please notify us through your Zip Merchant Dashboard to start the ownership change process.

1. Log in to your Zip Merchant Dashboard.
2. On the left side, click Settings>Account.
3. Under Business Information, select Change of Ownership.
4. Enter the new director’s email address.
5. Adjust the First date of new ownership.
6. Click Send Form.

Once we receive your request, we’ll send a form to the new owner to complete and confirm the account transfer with the current owner.

We’ll email you once the update is finalised.

Important: For your security, we’ll only send the change of ownership form to the admin email address currently listed on the account.

If you’ve purchased a business with an existing Zip account:

Please contact the previous owner and ask them to notify us via their Merchant Dashboard using the steps above, or by emailing us directly, so we can verify the change. This ensures the account can be securely and correctly transferred to you.